Video unit does not play, says "No picture" or "No file" or "No Files Found"

Video unit does not play, says "No picture" or "No file" or "No Files Found"

Standard Video Units

Please check to see if you followed the proper file naming specifications described in the instructions?  Instructions can be viewed at http://videoload.bigdawgspromo.com/

For example, the first file must be named "1.avi" (or "1.mp4" or "1.wmv" or "1.mov").  This is the initial video that starts when the card is open.  It is also the video associated with button # 1.

The second video must be named "2.avi" (or "2.mp4" or "2.wmv" or "2.mov") and is associated with button # 2.

The third video must be named "3.avi" and so
on...

Note that all files must also be placed in a folder called "video" on the microSD card.

Also please note the following.  If your file is outside of the following specs, then it will not play.

SUPPORT CODECS: XVID, H.264, MPEG­4, MPEG­2, WMV9, MJPEG.
RESOLUTION: 480x272 (native), 320x240 to 1280x720 (supported)

If you are still having problems and your file is within the specs, please test using our test file here: https://drive.google.com/file/d/0B5TwEExczrYIejJJZEkwNU0wNms/view?usp=sharing&resourcekey=0-szstxl_12oSOEqHjWECI7g
Again the "1.avi" file must be in a folder called "video". For example if the microSD card is drive E, it would be "E:\video\1.avi"

If the above does not work, please send us your video file, so we can take a look.  You can send the video file to http://sendfile.bigdawgspromo.com/



LITE Video Units

Instructions can be viewed at http://videoload.bigdawgspromo.com/

1. Plug in USB cable to both the videoCARD and USB port of a computer. 

2. Power on the videoCARD unit. The computer should recognize it and show it as a removable drive. If not, check to see if USB cable inserted correctly.

3. Open the removable drive on your computer, create a folder called “video” (if it doesn’t already exist), and copy your video files into this folder. All video files must be placed within the “video” folder otherwise the video files may not play.

4. Rename the video files appropriately.  They will play in alphabetical order based on the filenames.  For example, if “video1.avi” and “video2.avi” are loaded, “video1.avi” will be the first video played, followed by “video2.avi”

5. Disconnect USB cable.  videoCARD is ready to play. 

TO CHARGE:  Use the included mini USB cable and plug into a USB port on a computer, AC wall charger, or other powered USB port for 30-45 minutes. 

SUPPORTED CODECS: XVID, H.264, MPEG-4, MPEG-2, WMV9, MJPEG.   
RESOLUTION: 480x272 (4.3” screen) or 800x480 (7.0” screen) or 1024x600 (10” screen), 320x240 to 1280x720 (supported)

No Files Found
Your unit may need to be re-formatted.
Depending on which computer you have, please format your unit as per the instructions below:

Once done, please try the instructions again.


Still Having Trouble Loading Video
If you are still having problems and your file is within the specs, please test using our test file here: https://drive.google.com/file/d/0B5TwEExczrYIejJJZEkwNU0wNms/view?usp=sharing 
Again the "1.avi" file must be in a folder called "video". For example if the microSD card is drive E, it would be "E:\video\1.avi"

If the above does not work, please send us your video file, so we can take a look.  You can send the video file to http://sendfile.bigdawgspromo.com